Support routing

Classify a synthetic support request into a department using Choice. Ask a separate Noul question about explicitly stated urgency. Code combines the answers; neither question depends on the other's result.

python3 examples/run.py support-routing --mock

Run from the repository root with Python 3.10+. Expected decision: route: technical, urgency: high. The fixture describes a broken CSV export and a deadline today.

Adapt input.json and the support-routing branch in recipes.py. The other option catches requests outside the available departments. Choice confidence below 0.8 or a selection of other routes to human_review. Noul urgency values between 0.15 and 0.85 produce review rather than a forced yes/no priority. These thresholds are illustrative.

This prints a proposed route; it does not send, assign, or escalate a real ticket. Multi-intent and ambiguous requests need evaluation against your own examples. Follow the shared live-mode instructions and limitations to opt into API calls.

References: Choice, Noul, and confidence.