Support

This document describes support options for the Durable Task Framework (DTFx).

Community Support (Open Source)

The Durable Task Framework is an open-source project maintained by Microsoft. Community support is available through GitHub Issues for bug reports, feature requests, and technical questions.

Support Policy

Community support is provided on a best-effort basis:

• ⚠️ No SLA — Response times are not guaranteed
• ⚠️ No 24/7 coverage — Issues are triaged during business hours
• ⚠️ Community-driven — Many answers come from community members
• ⚠️ Not all providers maintained — Some backend providers are no longer actively maintained
• ✅ Open collaboration — All issues and discussions are public

See Choosing a Backend for information on the development status of each backend provider.

This model works well for:

• Learning and experimentation
• Non-critical workloads
• Development and testing environments
• Projects with in-house expertise

Enterprise Support: Durable Task Scheduler

For production workloads requiring guaranteed support, we recommend using DTFx with the Durable Task Scheduler as the backend provider. This fully managed Azure service offers enterprise-grade support with the following benefits:

Feature	Open Source (BYO Providers)	Durable Task Scheduler
Support SLA	❌ Best-effort	✅ Azure support with SLA
24/7 Coverage	❌ No	✅ Yes (with Azure support plan)
Infrastructure	Self-managed	Fully managed by Azure
Monitoring	Bring your own tools	Built-in dashboard
Throughput	Varies by provider	Highest available
Response Time	Not guaranteed	Based on Azure support tier

Reporting Security Issues

⚠️ Do not report security vulnerabilities through public GitHub issues.

Please see SECURITY.md for instructions on reporting security issues responsibly.

Contributing

We welcome contributions! See the GitHub repository for contribution guidelines.