Support

If you're having trouble with understanding what HELICS does, how to use HELICS, getting a specific feature to work, or trouble-shooting some aspect of a HELICS-based co-simulation; there are a variety of support mechanisms we offer.

• Documentation - Though you're already here at the documentation site, the following pages may be of particular interest:

  • Installation Guide - Help with getting HELICS installed with the correct options for your particular use case
  • User Guide - Comprehensive guide to understanding and using HELICS covering both the fundamentals as well as more advanced topics.
  • API reference - HELICS is written in C++ with many supported language bindings. The C++ Doxygen is the most comprehensive reference for the HELICS API

• User Forum - A space where users can discuss their HELICS use cases and get support on how to use HELICS.

• Bug Reports/Support - If HELICS doesn't appear to be working as expected, this is the place to file a bug report and get some help.

• Examples, Use Cases, and Tutorials - Over the years there have been a number of different public examples, use cases, and demonstrations of HELICS. These may be useful to show how particular features work or as a starting point for your use of HELICS.

  • NREL March 2020 In-house Tutorial
  • HELICS Examples Github repository
  • HELICS Fundamental Tutorials
  • Demonstration Use Cases - Fully-formed co-simulation use cases using a variety of simulators and HELICS features.

• YouTube Channel - HELICS developers have created a number of short lectures and tutorials about how HELICS works and how to use it.

• Gitter - Live chat with developers (when they're logged in) for quick fix support.

• Virtual Office Hours - HELICS developers have periodic open office hours where anybody can come and get hands-on help with understanding HELICS better or getting a particular feature to work.