Whom to ask

February 18, 2026 · View on GitHub

To make things easier, we’ve created this handy guide to help you navigate who to reach out to depending on the topic 🤓

Remember that using the proper channels keeps things efficient, avoids confusion, and helps everyone stay aligned, especially in a fully remote company like ours:

🧭 People & Admin

Go to the People team for:

  • Time off, sick leave & special permissions (hospitalisation, bereavement, moving, marriage, parental leave, etc.).
  • Payroll, reimbursements & benefits.
  • HR documents & contracts.
  • Onboarding & Offboarding.
  • Company events & internal logistics.
  • General policies or admin support.
  • Workplace health & safety (PRL), training & medical checkups.
  • Concerns related to harassment, mobbing, or workplace conflict.

🧰 Tools & Access

Go to Jordi for:

  • Access to company tools (Slack, Linear, Harvest, etc.).
  • Questions about new tools or licenses.

Go to your Project PM or Tech Lead for:

  • Clarifications on project expectations, priorities, or delivery.
  • Questions about tasks, blockers, or deadlines.
  • Collaboration, roles, or workload within your project team.
  • Still unsure, or is no one available to help? → Reach out to Jordi.

💻 Technical Questions

Follow this flow to get help with technical topics:

  • Start by asking the Tech Lead of your project.

  • If unavailable, or if your project doesn’t have one, or simply can’t help you, reach out to another Tech Lead or Engineering Manager whose expertise fits your question:

    • Juan S. → Ruby on Rails, React, NextJS, NodeJS, Python, DevOps.
    • Pablo → Ruby on Rails, React, Remix, NodeJS, Shopify.
    • Juan A. → Ruby on Rails, React, Remix, Python, AI.
    • Carlos → React, Remix, React Native, NodeJS.
    • José Antonio → React, Remix, NextJS, NestJS, NodeJS.

  • Still unsure, or is no one available to help? → Reach out to Xavi.

🎨 Brand & Marketing

Go to the Marketing team (Àlex & David) for:

  • Content, social media, or external communication.
  • Podcast, blog, newsletter, website, or YouTube channel.

💼 Sales & Business Development

Go to Àlex for:

  • Referrals or new project leads.
  • External partnerships or business opportunities.

We’re a collaborative team, and we all want to support one another. If still in doubt, ask your Buddy or the People team, and we’ll point you in the right direction 🙌