Further Help

July 9, 2025 ยท View on GitHub

OK, so you've read any relevant FAQs from here and you're still stuck. In that case, you will need to perform the following. Please keep in mind that without logs I have no detailed visibility of your configuration and thus little chance of identifying the issue.

Unraid Users

Please perform both sections below unless instructed otherwise:

Gather Command Execution

  1. Left-click the container and select 'Edit', make any change to a value, then switch it back to what it was and click on 'Apply'. Then copy and paste the 'Command execution' shown to a file, ensuring to remove all references to username and password.
  2. Go to the support thread (left-click icon and select 'Support') and then attach (do NOT paste) the 'Command execution' output file, but do not 'Submit Reply'. Please move on to the next step below.

Gather Supervisor Log

  1. Delete any existing log file located at /config/supervisord.log, where /config is the host path for the container.
  2. Left-click the container and select 'Edit', then set the 'Container Variable' for DEBUG to a value of true and click 'Apply'.
  3. Wait 5 minutes for it to completely finish initializing, then open the log file at /config/supervisord.log and remove all references to username and password from the file, then save the log somewhere.
  4. Attach (do NOT paste) the log output file from Step 3 to the post and click on 'Submit Reply'.

Other Users

  1. Delete any existing log file located at /config/supervisord.log, where /config is the host path.
  2. Stop and delete the container (not the image).
  3. Set the env var key DEBUG to a value of true.
  4. Create the container and wait 5 minutes for it to completely finish initializing.
  5. Open the log file at /config/supervisord.log and remove all references to username and password and save to another filename.
  6. Append the docker run/create command or docker compose yml file to the saved log file.
  7. Paste the contents of the saved log file to Pastebin (or similar) and create a GitHub 'Issue' and link to the log file detailing your issue.