Debugging incidents

Start with safe evidence: workflow ID, task reference, status, retry count, and reasonForIncompletion. Confirm server reachability and authentication before changing application code.

Symptom	First check
Connection error	CONDUCTOR_SERVER_URL includes /api and the server is healthy.
Task remains scheduled	A worker polls the exact task type and domain.
Authentication failure	CONDUCTOR_AUTH_KEY and CONDUCTOR_AUTH_SECRET target the active server.
Agent cannot call a model	The provider credential is configured on the server.

Use WORKFLOW.md and agents/reference/client.md for the relevant inspection APIs.