Free Self-Hosted Zendesk & Help Scout Alternative

September 25, 2026 · View on GitHub

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and does not use any copyrighted Help Scout or Zendesk materials.

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FreeScout

Demo
Features
Mobile Apps
Requirements
Installation
Images & One-Click Installs
Modules
Tools & Integrations
News & Updates
Contributing
Screenshots

Demo

Live Demo

Features

Omnichannel — FreeScout centralizes in one place all customer conversations received by email, WhatsApp, Telegram, Facebook, Slack, Live Chat and more.
AI-powered and super efficient.
Unlimited support agents, tickets, mailboxes, etc.
Secure by design.
Mobile-friendly.
Multilingual (translated into 33 languages).
Seamless email integration (via SMTP, IMAP, POP3, etc).
Modern OAuth authentication for Microsoft Office 365 and Google Workspace.
Native S3 storage support.
Fully supports screen readers (for visually impaired).
Web installer & updater.
Starred conversations.
Push notifications.
Following conversations.
Auto replies.
Internal notes.
Forwarding / Merging / Moving conversations.
Phone conversations.
Sending new conversations to multiple recipients at once.
Collision detection – notice is shown when two agents open the same conversation.
Automatic refreshing of the conversations list without the need to reload the page.
Pasting screenshots from the clipboard into the reply area.
Flexible notifications for user agents.
Open tracking.
Powerful search.

A full list of features is available here.

Need anything else? Suggest features.

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.