KPI examples for efficiency

KPI examples for efficiency, such as performance, outputs, etc.:

• Cycle time from request to delivery

• Average cycle time from request to delivery

• Call length

• Volume of tasks per staff

• Number of staff involved

• Number of reminders

• Number of alerts

• Customer ratings of service

• Number of customer complaints

• Number of process errors

• Number of human errors

• Time allocated for administration, management, training