KPI examples for service quality

KPI examples for service quality, customer relations, call centers, and so forth:

• Cycle time from request to delivery

• Call length – the time to answer a call

• Volume of calls handled – per call centre staff

• Number of escalations how many bad

• Number of reminders – how many at risk

• Number of alerts – overall summary

• Customer ratings of service – customer satisfaction

• Number of customer complaints – problems

• Number of late tasks – late

• Efficiency – Key Performance Indicators