Our Support Policy

RepoDB is primarily maintained by a single entity and this entity is a person and not an organization. Though, the .NET open-source community can help support the library in an open-source context.

When doing an operational support, we will not enforce any monetray contributions from the other party as all kind of support is always free.

Support Process

Kind of Support

• Inquiry - operational support
• Development
• Implementation
• Pull-Requests and Reviews
• Enhancements
• Debugging/Tracing
• Bug Fixing
• Deployment

Daily Support

• All kind of operational support must be within the Central European Time (CET) timezone.
• The inquiry support can be anytime except from 10pm to 5am of the next day (CET) daily.
• The other kind of support will be done in between 5am to 7am and/or 10pm to 12am (CET) daily.

Weekend Support

• All kind of operational support must be within the Central European Time (CET) timezone.
• The inquiry support can be anytime except from 10pm to 5am of the next day (CET) daily.
• The other kind of support will be done in between 5am to 7am, 1pm to 3pm and/or 10pm to 12am (CET) daily.

Disclaimer

The maintainer has the rights to say NO to any kind of support during the work hours (weekdays) from 7am to 4pm (CET) of the mentioned timezone. However, an open-source community has the rights to support the library (anytime, anywhere).

Consultancy

In the event of consultancy, as needed by the other party, a schedule can be defined in advance by collaborating directly to the author.

Channels

We strongly recommend to the .NET community to always reach our proper channels. Alternatively, directly reach us via Twitter or email account.

Governance

Until the proper governance and entitlement of the library in the legal/trademark (conflict of interests, taxation, etc) is defined, the support will remain as it is.