Acme Help Desk Tutorial - Part 1

About this tutorial:

• Part-1: - Acme Help Desk Domain Model
• Part-2: - Create the Acme Help Desk Solution
• Part-3: - Create the Acme Help Desk Entities
• Part-4: - Customize the Acme Help Desk

Domain Model

HelpDeskDomainModel.drawio open with draw.io

Domain Entities

* denotes required fields.

TicketStatus : Enum { Open, In Progress, On Hold, Close }

Organization : FullAuditedAggregateRoot<Guid>

	Property	Type	Min	Max	Examples
	Number	string?		50	CID-00001, CUST-00001, BW-000001
*	Name	string		50	Acme, ABC, Volo
	Street	string?		50	1 Acme Way
	City	string?		50
	State	string?		50
	Zipcode	string?		15
	Phone	string?		15
	Fax	string?		15
	Notes	string?		1024

AppUser : FullAuditedAggregateRoot<Guid>

	Property	Type	Min	Max	Examples
*	Organizations	ICollection<Organization>

Tag : FullAuditedAggregateRoot<Guid>

	Property	Type	Min	Max	Examples
*	Text	string		50

Ticket : FullAuditedAggregateRoot<Guid>

	Property	Type	Min	Max	Examples
*	TicketNumber	int			Sequencial Number
*	CreatedDate	DateTime
*	CreatorUserId	Guid			Navigation Property
	AssigneeUserId	Guid?			Navigation Property
*	Status	enum			Open
*	Title	string		250
*	Text	string		1024
*	Tags	ICollection<Tag>
	CloserDate	DateTime?
	CloserUserId	Guid?			Navigation Property
	ReopenDate	DateTime?
	ReopendUserId	Guid?			Navigation Property
	Answers	ICollection<Answer>
*	AnswerCount	int
	AcceptedAnswerId	Guid?			Navigation Property
	LastAnswerId	Guid?			Navigation Property

Answer : FullAuditedAggregateRoot<Guid>

	Property	Type	Min	Max	Examples
*	TicketId	Guid			Navigation Property
*	CreatedDate	DateTime
*	CreatorUserId	Guid			Navigation Property
*	Text	string			Navigation Property
*	Votes	int
	AnswerReplies	ICollection<Reply>
*	AnswerReplyCount	int

AnswerReply : FullAuditedAggregateRoot<Guid>

	Property	Type	Min	Max	Examples
*	AnswerId	Guid			Navigation Property
*	CreatedDate	DateTime
*	CreatorUserId	Guid			Navigation Property
*	Text	string			Navigation Property
*	Votes	int