About Shiguredo's Open Source Software

February 7, 2026 ยท View on GitHub

Discord

Shiguredo maintains a community server on Discord.

https://discord.gg/shiguredo

We recommend setting up an icon for your user profile.

Response Hours for Discord Support by Shiguredo Members and Administrators

Shiguredo members and administrators provide Discord support during our business hours: Monday through Friday from 11:00 AM to 1:00 PM and 2:00 PM to 4:00 PM. When a ๐Ÿ‘€ reaction appears, it indicates that the message has been acknowledged. Please take your time waiting for a response.

Support for Sora SDKs and Tools

Support for Sora SDKs and tools is available only if you are currently using Sora. Therefore, please always specify your Sora version when asking questions.

If you are unsure about your Sora version, please first confirm this with your contract administrator before contacting us.

Development Process

While Shiguredo's open source software has open source code, its development process is not publicly accessible. As a result, we will close any Issues or Pull Requests submitted without prior discussion on Discord without comment.

Please first consult with us on Discord if you have any questions or concerns.

We follow Lua's development style as a reference

Lua is open-source software, but has never been developed openly

License Information

All open-source software published by Shiguredo is released under the Apache License 2.0.

Apache License, Version 2.0

Version Number Format

YYYY.RELEASE.FIX
  • YYYY represents the year
  • RELEASE indicates the number of releases made in that year
  • FIX starts at 0 and increments when bug fixes are applied
  • Example version numbers:
    • 2021.1.0
    • 2021.3.1

Canary Versions

YYYY.RELEASE.FIX-canary.CANARY-RELEASE
  • We may periodically release versions in development as "Canary" versions prior to official release

  • CANARY-RELEASE starts at 0 and increments sequentially (1, 2, 3, ...) until an official release is made

  • Example version numbers:

    • 2021.1.0-canary.0
    • 2021.3.1-canary.3

Language Support

Shiguredo members and administrators only provide support in Japanese.

Questions

Please read the documentation and test the software first before asking questions Submit your questions to the appropriate channels on Discord. If you are unsure which Discord channel to post in, please check the #help channel to determine where to post.

Shiguredo members will prioritize responding to questions from users who have the contribution label.

For inquiries about programming languages or framework usage, please refer to Stack Overflow or other relevant resources.

If you are experiencing an issue and need assistance

Please specify what information would help resolve your problem. Be sure to include detailed steps to reproduce the issue so we can help diagnose the problem.

If you are having trouble understanding how to use the system

Please explain what you're trying to achieve. Please provide clear and detailed instructions using resources like Gist so we can understand your situation.

Shiguredo members or administrators will not respond to customization-related questions

  • For customization inquiries, we will reply: "Shiguredo members or administrators do not handle customization-related questions."
  • Feel free to ask questions on Discord, but please be aware that we won't provide customization support.

Shiguredo members or administrators will not respond to build-related questions

  • Please use the pre-built binaries instead.
  • If you wish to build the software yourself, please refer to the GitHub Actions configuration for guidance.
  • For build-related questions, we will reply: "Shiguredo members or administrators do not handle build-related questions."
  • Feel free to ask questions on Discord, but please be aware that we won't provide build support.

Bug reports

Please submit bug reports to the appropriate channels on Discord first. However, please note that we do not guarantee response times or resolution, regardless of whether Sora's license agreement applies.

GitHub Pull Requests

We do not accept any pull requests.

Priority feature implementation requests

The open-source software published by Shiguredo accepts paid requests for priority implementation of planned features.

Priority feature implementation is only available for customers who have subscribed to either WebRTC SFU Sora or Sora Cloud. For details, please contact our support team.

Paid technical support for Shiguredo's open-source software is provided exclusively to customers who have subscribed to WebRTC SFU Sora or Sora Cloud. For details, please contact our support team.

Shiguredo does not offer paid customization services for its open-source software.