Concept Map for DevOps Research and Assessment (DORA)

Diagram

Description

Shows a concept map of the DevOps Research and Assessment (DORA) State of DevOps model

Concepts

Concept	Description
Change fail rate	What percentage of changes to production or released to users result in degraded service (e.g., lead to service impairment or service outage) and subsequently require remediation (e.g., require a hotfix, rollback, fix forward, patch)?
Change lead time	How long does it take to go from code committed to code successfully running in production?
Commercial performance
Deployment frequency	How often does your organization deploy code to production or release it to end users?
How to empower software delivery teams as a business leader
How to transform
Less burnout	Less physical, mental, or emotional exhaustion caused by overwork or stress
Less deployment pain	A measure of the fear and anxiety that engineers and technical staff feel when they push code into production
Less rework	Fixing things that weren’t done right the first time and, like change fail rate, is a proxy measure for quality.
Non-Commercial performance
Organizational performance	Measures the ability of an organization to achieve commercial and non-commercial goals
Software delivery performance	Software delivery performance is the ability to develop and deliver software with speed and stability.
Time to restore service	How long does it generally take to restore service when a service incident or a defect that impacts users occurs (e.g., unplanned outage, service impairment)?

Other Relationships

From	Name	To	Description
Commercial performance	leads to	Organizational performance
Non-Commercial performance	leads to	Organizational performance
Time to restore service	measure for	Software delivery performance
Change fail rate	measure for	Software delivery performance
Deployment frequency	measure for	Software delivery performance

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