Organizational performance (Concept)
March 12, 2025 ยท View on GitHub
Description
Measures the ability of an organization to achieve commercial and non-commercial goals
Tags
outcome
Documentation
Organizational performance measures the ability of an organization to achieve commercial and non-commercial goals. Academic research has validated this measure and found it to be highly correlated to measures of return on investment (ROI), and it is robust to economic cycles.
Combined, commercial and non-commercial goals include:
- Profitability
- Productivity
- Market share
- Number of customers
- Quantity of products or services
- Operating efficiency
- Customer satisfaction
- Quality of products or services provided
- Achieving organization or mission goals
Several years of analysis shows that, compared to low performers, organizations with the highest level of software delivery performance are twice as likely to exceed their goals. Employee well-being also contributes to organizational performance.
Other Relations
| From | Name | To | Description |
|---|---|---|---|
| Commercial performance | leads to | Organizational performance | |
| Non-Commercial performance | leads to | Organizational performance |
Concept Map
Concept Map for DevOps Research and Assessment (DORA)
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